Information on personal data pursuant to Article 13 of the GDPR (Regulation (EU) 2016/679) processed by the Municipality of Genoa.

 Pursuant to Article 13 of the General Data Protection Regulation (GDPR), we provide hereunder, consistently with the principle of transparency, the following information to make the user aware of the characteristics and method of data processing:

a) Identity and contact details

We hereby inform that the “Data Controller” is: MAYOR OF GENOA

Legal representative: MUNICIPALITY OF GENOA

situated in via GARIBALDI no. 4, postal code: 16124; city: GENOVA.

We set out the following contact details: telephone: 010557111; e-mail address:

Certified e-mail box:

b) Contact details of the personal data protection officer (DPO)

We hereby inform that the body has nominated, pursuant to Article 37 of the GDPR, the Data protection officer, who is contactable through the following channels: GENOA, Via Garibaldi no. 4; e-mail:; telephone 0105572665.

c) Purposes of the processing and legal ground

The processing of the data requested from the data subject is done for the purposes of use of the online store.

d) Recipients and any categories of recipients of personal data

The data are processed within the body by subjects authorised to process the data under the Data Controller’s responsibility for the aforementioned purposes.

e) Transfer of data to a third country

We hereby inform that the data controller intends/does not intend to transfer the data to a third country.

f) Data storage period

The data are stored for the period necessary to achieve the purposes for which they have been collected.

g) Rights to the data

It should be noted that, with regard to your personal data, you may exercise the following rights:

  1. right of access to your personal data; right to obtain the rectification or erasure of the same or the limitation of the processing relating to them;
  2. right to object to the processing;
  3. right to the data portability (right applicable solely to the data in electronic format), as regulated by Article 20 of the GDPR.

It should be noted that the right to withdraw the consent cannot of course concern the cases where the processing by our body is necessary to comply with a legal obligation the data controller is subject to or to execute a public interest task or one associated with the exercise of public powers vested in our body in its capacity as data controller.

As regards the manner of exercising the abovementioned data, the data subject may write to:

h) Complaint

We hereby inform the data subject that he is entitled to lodge a complaint to the monitoring authority and can approach:


For more information, see the institutional website of the privacy Authority

i) Communications of data

We hereby inform that the communication of personal data is a legal or contractual obligation or a necessary requirement for the conclusion of a contract.

j) Provision of data

The data subject is obliged to provide the data wherever required by the service. Failure to provide the data will disable the data subject from perfecting the procedure.

k) Different processing purpose

If the data controller intends processing the personal data further for a different purpose than that for which they were collected, prior to any such additional processing he will provide the data subject with information concerning such different purpose along with any other pertinent additional information.

l) Profiling

The data controller does not use automated processes for profiling purposes.


Browsing data

The computer systems and software procedures used to operate this website acquire, during normal processing, some personal data whose transmission is implicit in the use of Internet communication protocols.

The information collected is not to be associated with identified interested parties. The information however, due to its very nature could, through processing and association with data held by third parties, allow users to be identified.

This category of data includes IP addresses or domain names of the computers used by users connecting to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters related to the operating system and the user's computer environment.

This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and is deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical IT crimes to the detriment of the site: with the exception of this eventuality, data regarding web contacts does not last for more than seven days.

Data provided voluntarily by the user

Specific summary information statements are progressively set out or displayed on the website pages earmarked for particular services on request.


The website makes use of technical cookies to improve the service.
More specifically, it uses: browsers and session cookies, which ensure the normal browsing through and enjoyment of the website; functional cookies, which enable the user to browse in relation to a series of selected criteria (e.g. language).
To install technical cookies, the prior consent of the users is not required, but there is an outstanding obligation to provide the information notice pursuant to Article 13 of the Code.

During the browsing, the user can also receive on his terminal cookies sent by third parties: websites or web servers different from the site he is browsing through:




Google Analytics

Web analytics


These cookies are used to gather information on how visitors use our website. We use the information to compile reports and to try to improve the website. The cookies collect information in an anonymous form and include the number of visitors to the website, the origin of the visitors and the pages they visited. Read the Google overview on privacy and data protection

New Relic

Web analytics

New Relic is the web application performance tool for monitoring performance from the end user’s experience, through servers and up to the application code line. Tracker profile

If you wish to disable one or more types of cookies for this website, you must access the settings of the browser you use.

To optimise information and services offered, the regional network websites use Google Analytics, a Google service that makes it possible to track and analyse the behaviour of online users as regards time zones, geographical location and behaviour on the website.
The Municipality of Genoa, as protection for the privacy of its users, has chosen the option of eliminating the fourth byte of the IP address, thereby ensuring that only the information relating to Class C is retained.

How to disable cookies
In the event that you accept cookies, you have the option of subsequently refusing them, by changing the settings of the browser you use to surf the web.

  • On Google Chrome: select "Settings" and go to "Show advanced settings"; click on the "Content settings" tab and choose the desired settings
  • On Microsoft Edge: select "Tools" and go to "Internet Options"; click on the "Privacy" tab and choose the desired settings
  • On Mozilla Firefox: select "Options", click on the "Privacy" tab and choose the desired settings.



The Municipality of Genoa places the utmost care and attention in the quality and updating of the information published. Nevertheless, in relation to the great variety of sources used, both internally and externally, and to the large number of pages available, it is worth keeping in mind that over time the information could lose its validity and reliability. It is therefore advisable to view, where possible, the date of the last update published on the page consulted.

The Municipality of Genoa reserves the right to modify the contents of the site at any time and without notice.


All contents - text, graphics, files, images and anything else published in any digital format (found within the City's websites) are issued under a Creative Commons Attribution-ShareAlike 3.0 Unported License. The brands of products or services found on the site are cited via the authorization of the respective right holders regarding trademarks, patents and/or copyrights; the Municipality is nevertheless available to add the appropriate references in case of any errors not noted during editorial checking.

Use of programming code and style sheets (CSS)

The use of presentation or programming codes created directly by the Municipality of Genoa, the Digital City Campus working group, is permitted provided that the comment line contained in the code regarding the copyright declaration and the internet address of the municipal site remain intact.